Privacy Policy

Introduction

ProClin Global is committed to handling personal information with care and transparency. This Privacy Notice describes how we collect, use and protect information submitted through our website at proclinglobal.com.

This notice applies to website visitors, enquirers and newsletter subscribers. Information collected in the context of clinical research engagements, contracted services and regulated trial activities is governed by separate data governance agreements and applicable research regulations, which take precedence for those activities.

We encourage you to read this notice carefully. If you have questions, please see the section "Contact for Privacy Enquiries" at the bottom of this page.

Information Collected Through the Website

We collect personal information only when you actively provide it to us through the forms on our website. The specific information depends on how you interact with us:

• Contact enquiry form: first name, last name, email address, phone number (optional), company or organisation (optional), industry sector (optional), and the message you submit.
• Newsletter subscription: email address (required) and your consent record. You may optionally provide your name and company.
• Website analytics: our website may collect standard technical information, including IP addresses, browser type, device type, pages visited and approximate geographic location, through analytics tools or server logs. This information is used in aggregate to understand how visitors use the site.

We do not ask for, and ask that you do not submit, sensitive personal information through our website forms.

How Information Is Used

We use the personal information collected through our website for the following purposes:

• To respond to enquiries: information you submit via the Contact Us form is used by our team to respond to your specific enquiry or request.
• To send communications you have requested: if you have subscribed to our newsletter, we will use your email address to send you updates, insights and announcements from ProClin Global. We will only send these communications where you have provided your consent.
• To improve our website: aggregated technical information helps us understand how visitors use the site and improve its performance and content.
• To comply with legal obligations: we may process or retain information where required by applicable law, regulation or legal process.

We do not use personal information collected through our website for automated profiling or decision-making that produces legal or similarly significant effects.

Contact and Enquiry Form Submissions

When you submit the Contact Us form on our website, the information you provide is received by our team and used solely to respond to your message. We record your name, email address, phone number (if given), company, industry and the content of your enquiry.

Your contact details will not be used to send you marketing or newsletter communications unless you separately subscribe to our newsletter and provide explicit consent for those communications.

Enquiry records are retained for a period consistent with our business correspondence needs.

Newsletter Subscriptions

Subscribing to the ProClin Global newsletter requires your active, explicit consent. By subscribing, you agree to receive updates including insights, news and announcements from ProClin Global.

You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any newsletter email or by contacting us directly. On unsubscription, we will remove your email address from our active mailing list promptly.

We do not share subscriber lists with third parties for their own marketing purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support core website functionality and to analyse how visitors use the site. Cookies are small text files placed on your device when you visit a website.

We use analytics information in aggregate and anonymised form to understand visitor behaviour and improve our website. If you would like information about the specific analytics tools we use, or to adjust your cookie preferences, please contact us.

Most browsers allow you to control cookies through browser settings. Disabling cookies may affect the functionality of certain parts of the website.

Information Sharing

We do not sell personal information to third parties.

We may share information with trusted service providers who support our website operations and communications, such as hosting providers and email delivery services. These providers are permitted to use your information only to perform services on our behalf and are required to maintain appropriate confidentiality protections.

We may also disclose personal information where required or permitted by applicable law, a court order, or regulatory authority.

We do not transfer personal information to third parties for their own independent marketing purposes.

Data Retention

We retain personal information for as long as is reasonably necessary for the purposes described in this notice, and in accordance with applicable legal and regulatory requirements.

Contact enquiry records are retained for a period consistent with our business response needs and reasonable audit requirements. Newsletter subscriber records are retained until you unsubscribe or request removal. Analytics data is retained in accordance with the settings of the analytics platform used.

When information is no longer needed for the purposes for which it was collected, we take steps to delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration or disclosure.

These measures include access controls, encrypted data transmission and periodic security reviews appropriate to the nature and volume of information held through our website.

No method of electronic transmission or storage can guarantee absolute security. We work to maintain reasonable, proportionate safeguards and will notify relevant parties of any significant security incidents as required by applicable law.

Your Privacy Rights

Depending on your location and the laws applicable to you, you may have rights in relation to your personal information. These may include:

• Access: the right to request a copy of the personal information we hold about you.
• Correction: the right to request correction of inaccurate or incomplete information.
• Erasure: the right to request deletion of your personal information in certain circumstances.
• Objection or restriction: the right to object to, or request restriction of, certain types of processing.
• Withdrawal of consent: where processing is based on your consent, the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Data portability: in certain circumstances, the right to receive your information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in the section below. We will respond to verified requests within the timeframe required by applicable law.

International Data Transfers

ProClin Global operates on a global basis and our service providers may process information in countries other than the country in which it was originally collected. Where personal information is transferred internationally, we take steps to ensure such transfers are made in accordance with applicable data protection requirements and that appropriate safeguards are in place.

If you have questions about the international handling of your information, please contact us.

Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal obligations or the services we offer. When material changes are made, we will update the date at the top of this page.

We encourage you to review this page periodically. Continued use of our website following an update constitutes acceptance of the revised notice.

This notice was last reviewed on behalf of ProClin Global and reflects the current website submission and newsletter processes.

Contact for Privacy Enquiries

If you have a question about this Privacy Notice, wish to exercise a privacy right, or have a concern about how your personal information has been handled, please contact us:

ProClin Global

Website: proclinglobal.com

Contact form: /contact

Our team will direct your enquiry to the appropriate person and respond within a reasonable timeframe.

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Contact details including email address, postal address and the name of a responsible team member or data protection contact will be provided by the client before this notice is published.